Refund policy
Return & Refund Policy
We want you to be satisfied with your order. Each item is carefully inspected before shipment to help ensure it meets our quality standards. If an issue occurs, we are committed to providing a fair and straightforward solution.
Please review this Return & Refund Policy carefully before placing an order.
Return Eligibility
Due to the nature of wholesale orders and international shipping, returns and exchanges are generally not accepted unless the item has a genuine quality defect, arrives damaged, is incorrectly fulfilled, or is otherwise approved by us in writing.
To be eligible for a return, the item must be in the same condition that you received it: unused, unworn, unwashed, undamaged, with original tags, labels, accessories, dust bags, and original packaging where applicable. You will also need the receipt or proof of purchase.
Please review all product details, measurements, materials, colors, and photos carefully before placing your order. Slight differences in color, texture, size, or appearance may occur due to lighting, screen display, handmade details, production batches, or measurement methods. These differences are not considered quality defects unless they significantly affect the normal use of the product.
Quality Defects or Damaged Items
If your item has a genuine quality defect, arrives damaged, or you receive the wrong item, please contact us within 14 days after delivery.
To start a claim, please email us at service@afterrainserenity.com with the following information:
Your order number
A description of the issue
Clear photos or videos showing the defect, damage, or incorrect item
Photos of the packaging, if applicable
Once we receive your request, we will review the information and usually respond within 3 business days.
If the issue is confirmed, we may offer a replacement, store credit, partial refund, or refund depending on the situation.
In some cases, if the photos or videos clearly show the confirmed issue, a return may not be required before a refund or replacement is processed. If photos or videos are not provided, or if the issue cannot be clearly confirmed from the materials submitted, the item may need to be returned in its original packaging before a refund or replacement can be approved.
Private label, customized, personalized, or specially requested products are only eligible for return or refund if they are confirmed to have a genuine quality defect or were incorrectly fulfilled due to our error.
Non-Quality Returns and Exchanges
In general, we do not accept returns or exchanges for reasons other than genuine quality defects, damaged items, or incorrect fulfillment.
This includes, but is not limited to:
Change of mind
Customer ordering the wrong item, color, style, or quantity
Products not meeting personal preference
Minor color differences caused by lighting or screen display
Minor size or measurement differences within a reasonable tolerance
Delays caused by customs, local carriers, or customer clearance issues
Refused packages due to unpaid customs duties, taxes, or import fees
All return or exchange requests for non-quality reasons must be submitted within 3 days after delivery.
If a non-quality return or exchange is approved by us in writing, the customer is responsible for all return shipping costs, re-shipping costs, customs duties, taxes, brokerage fees, and any other related charges.
Please do not send items back without contacting us first. Items returned without prior written approval will not be accepted or refunded.
Order Cancellations
Orders may only be cancelled before they have been processed, packed, customized, or shipped.
Once an order has been processed, packed, customized, or shipped, it cannot be cancelled.
If you need to cancel an order, please contact us as soon as possible at service@afterrainserenity.com. We cannot guarantee cancellation once order preparation has begun.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective, damaged, or incorrectly fulfilled due to our error.
We recommend using a trackable shipping method for all approved return shipments. We are not responsible for returns that are lost, delayed, or damaged in transit.
Original shipping fees, shipping insurance, customs duties, taxes, brokerage fees, and other import-related charges are non-refundable.
Do Not Return Items Without Approval
Please do not send returns to the address printed on the shipping label, parcel, or waybill. That address may not be our designated return address.
You must contact us first at service@afterrainserenity.com and only ship the return to the address we provide.
Returns sent to any other address may not be processed, accepted, or refunded.
Please make sure your return package contains only items purchased from After Rain Serenity. We are not responsible for any unrelated products, personal items, or third-party items included in the return package.
Non-Returnable Items
The following items are not eligible for return or refund unless they are confirmed to have a genuine quality defect or were incorrectly fulfilled due to our error:
Customized or personalized items
Private label or specially requested products
Final sale or clearance items
Gift cards
Used, worn, washed, altered, or damaged items
Items without original packaging, tags, labels, accessories, or dust bags where applicable
Products damaged due to misuse, improper handling, improper storage, or normal wear and tear
Orders refused due to unpaid customs duties, taxes, or import fees
Wholesale orders returned without prior written approval
Lost, Damaged, or Incorrect Shipments
You may be eligible for a refund, replacement, or other solution without returning the package if:
The carrier confirms that the package was lost in transit
The carrier confirms that the package was damaged in transit
We sent the wrong item, color, style, or quantity due to our error
Please contact us with your order number and clear supporting evidence so we can review the issue.
International Orders
We ship internationally, including to the United States, Canada, the United Kingdom, the European Union, Hong Kong, and other regions.
For international orders, customs duties, import taxes, brokerage fees, and other import-related charges may be charged by the destination country or carrier. These charges are the customer’s responsibility and are not included in our product prices or shipping fees unless explicitly stated at checkout.
International return shipping may be costly and time-consuming. For this reason, when an issue is confirmed by photos or videos, we may offer a solution without requiring the item to be returned.
If a return is required for an international order, the customer is responsible for return shipping costs, customs duties, taxes, and any related charges unless the return is due to our confirmed error.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if your order is shipped to the European Union and you are eligible under applicable consumer protection laws, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To be eligible, the item must be in the same condition that you received it: unused, unworn, unwashed, undamaged, with original tags, labels, accessories, dust bags, and original packaging where applicable. You will also need the receipt or proof of purchase.
This right may not apply to customized, personalized, private label, final sale, or other non-returnable items as permitted by applicable law.
For approved EU returns under the cooling-off period, the customer may be responsible for return shipping costs and any applicable customs, duties, taxes, or related charges unless otherwise required by law.
Refunds
We will notify you once we have received and inspected your approved return, or once your claim has been reviewed and approved.
If approved, your refund will be issued to your original payment method within 5 to 10 business days.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund. Credit card or debit card refunds may take an additional 3 to 7 business days depending on your bank.
Original shipping fees, shipping insurance, customs duties, taxes, brokerage fees, and other import-related charges are non-refundable.
If more than 15 business days have passed since your refund was approved, please contact us at service@afterrainserenity.com
Exchanges
Exchanges are subject to product availability and must be approved by us in writing.
For quality-related issues, we may offer a replacement or other solution after reviewing the claim.
For non-quality exchanges, if approved, the customer is responsible for return shipping costs, re-shipping costs, customs duties, taxes, and any related charges.
Wholesale Order Notice
Wholesale orders may involve inventory allocation, special packing, production scheduling, and international shipping arrangements. We reserve the right to review return, refund, exchange, or cancellation requests on a case-by-case basis.
Customer Support
For return, refund, exchange, or cancellation requests, please contact us at:
service@afterrainserenity.com
Our customer support team is based in Asia. We usually respond within 1 business day. Please note that time zone differences may affect response times.