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Shipping Policy

We aim to process and ship orders as efficiently as possible.

Processing Time

Orders are usually processed within 2–5 business days after payment is confirmed.

Processing times may be longer during busy periods, public holidays, customized orders, out-of-stock situations, or large wholesale orders.

Order Fulfillment

Orders are prepared and shipped through our trusted international fulfillment partners.

Depending on product availability, order quantity, destination, and fulfillment arrangements, items may be shipped from different fulfillment locations.

If your order contains multiple items, they may arrive separately.

Estimated Shipping Time

Shipping times vary depending on your location, customs clearance, carrier availability, and the shipping method available at checkout.

Estimated delivery times are provided for reference only and are not guaranteed.

Estimated delivery times:

• United States: 7–15 business days
• Canada: 7–15 business days
• United Kingdom: 7–15 business days
• Hong Kong SAR: 5–10 business days
• European Union: 8–20 business days
• Other international destinations: 10–25 business days

Wholesale Shipping Rates

Shipping rates shown at checkout are standard wholesale shipping rates based on the destination market and order details.

These rates are intended for typical wholesale orders.

For oversized, high-volume, heavy, remote-area, or special shipping requests, we may contact the customer before fulfillment if additional shipping arrangements or costs are required.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow some time for tracking details to update after the package has been handed over to the carrier.

Customs, Duties, and Taxes

For international orders, import duties, taxes, VAT, customs clearance fees, brokerage fees, or other charges may apply depending on the destination country’s or region’s regulations.

These charges are not included in our product prices or shipping rates and are the responsibility of the customer unless otherwise stated.

Such charges, if applicable, may be collected by the carrier, local customs authorities, or other relevant parties upon delivery or customs clearance.

Afterrain Serenity is not responsible for delays, returns, failed deliveries, or additional costs caused by customs inspections, customs clearance, unpaid import fees, incorrect shipping information, or customer refusal to pay duties, taxes, or other import-related charges.

Incorrect Address

Please make sure your shipping address is complete and correct before placing your order.

If you need to update your address, please contact us as soon as possible at  service@afterrainserenity.com.

We cannot guarantee address changes after an order has been processed.

Afterrain Serenity is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect, incomplete, or outdated address information provided by the customer.

Delivery Delays

Shipping delays may occur due to carrier issues, customs clearance, weather conditions, public holidays, peak seasons, local delivery disruptions, or other circumstances beyond our control.

Estimated shipping times are not guaranteed and do not include order processing time.

Lost or Missing Packages

If your package appears lost or missing, please contact us at  service@afterrainserenity.com  with your order number and tracking information so we can assist you.

We will help check the shipment status with the carrier or fulfillment partner.

However, Afterrain Serenity is not responsible for delays, failed deliveries, returned packages, or missing packages caused by customs, local postal services, courier disruptions, incorrect address information, unpaid duties or taxes, customer refusal, or circumstances beyond our control.

Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned due to unpaid duties, taxes, customs fees, incorrect address information, or failure to collect the package, the customer may be responsible for any return shipping fees, reshipping fees, customs charges, or other related costs.

Original shipping fees are non-refundable once the order has been shipped.

Contact Us

If you have any questions about shipping, please contact us at:

service@afterrainserenity.com